Randy Petersen Exectuve Travel Summit Wrap-Up: Introduction
Loyalty Session Part 1: Swift Exchange
Loyalty Session Part 2: American Express
Loyalty Session Part 3: Points Pay
Loyalty Session Part 4: American Airlines
Loyalty Session Part 5: Loyalty Debate
Hotel Session: What issues keep you up at night?
Recently, in addition to attending the Freddie Awards Ceremony and Frequent Traveler University in New Jersey, I had the pleasure of attending the Randy Petersen Executive Travel Summit. The morning (mostly loyalty discussion) panel consisted of representatives from American Express, Points Pay, and Swift Exchange, American Airlines, and was moderated by Randy, Mr. Miles & Points himself. The afternoon (hotel) session included a hotel panel, consisting of representatives form Starwood Preferred Guest, Hilton HHonors, Wyndham Rewards, and the new Club Carlson program.
When I started putting this post together, I realized how quickly just how long it could get. So to make it reader friendly, I decided to break into up into the multiple sections. My notes from the afternoon session are much more straightforward so I should be able to do summarize it all into one post.
Frankly, as a disclaimer I should point out that I have an engineering degree and not a business degree, so some of the some of the marketing and branding details were beyond me. In fact, the reason for my delay in writing about this has been due to trying to find a way to disseminate this information into coherent post(s).