Randy Petersen Exectuve Travel Summit Wrap-Up: Loyalty Session Part 4-American Airlines
Loyalty Session Part 1: Swift Exchange
Loyalty Session Part 2: American Express
Loyalty Session Part 3: Points Pay
Loyalty Session Part 4: American Airlines
Loyalty Session Part 5: Loyalty Debate
Hotel Session: What issues keep you up at night?
I apologize for the brevity here, but I should note that I don’t think Randy intended originally for Suzanne Rubin to be on the panel. She just happened to be in the right place at the wrong time for an impromptu interview.
Related to the topic of alternative redemption possibilities, she was asked where in the process American is. However, Rubin declined to comment. In my opinion, this is most likely a yes, otherwise might have flatly said “no.”
According to her, it’s “about the Math vs. Value” equation at this point.
If you wish to hear more from Rubin, MilePoint had a great discussion with her the other night, which can be read online.