It is no secret that I absolutely love the Marriott Rewards program. Despite what many other bloggers say, I think it has a lot to offer and is a great loyalty program. And during a recent stay I had with Marriott only validated that notion.
Recently, I spent a few days gallivanting through the history, culture of Boston, where I spent a few nights at the Marriott Boston Quincy.
I arrived from a rather late flight, and didn’t make it to the hotel until about 1 AM. While no one was currently available at the desk (I wouldn’t blame them), I rang the bell and Yvonne was quickly available to help me.
I handed her my ID and credit card, with my Marriott Gold Elite status card conspicuously between the two, as I always do at check-in.
It Never Hurts to Ask…
While she was pulling up my reservation I asked her if she by chance any suites were available. A funny moment ensued, as she said that they had a number of snacks available by the desk. I clarified that I was talking about the type of room, and she apologized as she was in the midst of her mid-term exams.
Given the late hour I didn’t expect one, but it never hurts to ask—and she said that the Executive Suite was available!
Despite the confusion over “suites” I could tell she really cared and did a commendable job, especially given the late hour and the stresses of her academic studies. I certainly was impressed with her customer service skills and willingness to help.
Because It can Lead to Rewards
One of the great things that make Marriott such a rewarding program in my opinion is they are consistently willing to go above and beyond, and she had certainly done that for me. And suite upgrades for elites are certainly a perk of the Marriott Rewards program, but she was extremely courteous and customer-focused, which left an impression on my despite the late hour.
I wanted to show appreciation for exceptional service, so I offered her a tip. She declined my offer by saying “I’m just doing my job!” I am not sure what Marriott’s policy is for receiving tips within the US, but this may have been why.
She also made sure to hand me a set of breakfast vouchers as the Club Lounge would not be open that weekend, and I headed to my Suite on the 7th Floor.
The Executive Suite was situated across from the Elevator at an angle between the two perpendicular ends of the hotel.
Just to the left of the entrance was a small bathroom. Heading straight back was the living room area with a long table with 4 chairs around at, situated in front of a TV:
Angled to the left between the two TVs laid the entrance to the bedroom.
To the right of the bedroom area was a desk and chair, across from the Bed.
Further to the left was yet another additional TV, followed by a closet across from the second bathroom.
(NOTE: Hopefully this gives you a good layout and size of the suite. I apologize for some of the missing photos, as I may have accidentally deleted them….:( )
My Thoughts on the Suite
In truth, I realized as soon as I set foot in the suite that it was a bit ridiculous. After all a sofa, two bathrooms, three TVs, and 10 chairs seemed to be a bit much for just one person!
That said, it was quite nice to be able to spread out and get some work done. It was a perfect reprieve from the busy streets of Boston, courtesy of Marriott’s friendly, courteous service.
In fact, I thought the service was quite commendable and that Yvonne should be recognized. In that same way that I feel it is my prerogative to report when a program doesn’t do well, I feel compelled to brag on a program–and specific agent, so I will definitely pass this along to my contacts within Marriott!